Shipping Details

New Zealand Delivery

(a) Product(s) will be delivered by courier to the customer or the delivery address specified by the customer. Te Mata Estate Winery may, in its absolute discretion, refuse to deliver a product(s) to a customer's address or a delivery address specified by a customer.
(b) If Te Mata Estate Winery is unable to deliver a product(s) to the customer's address or the delivery address by courier the customer agrees that Te Mata Estate Winery may arrange for the product(s) to be delivered to a recognised freight collection or by an alternative agent such as rural post. In such a case the delivery may be delayed.
(c) Te Mata Estate Winery shall take all reasonable steps to make deliveries in the North Island within 5 working days. However the customer acknowledges that Te Mata Estate Winery's ability to deliver is dependent upon the delivery address.

(d) Delivery is deemed to have taken place once the product has been left at the delivery address. Instructions to leave wine unattended at the point of delivery is done so at the customer's risk. Te Mata Estate Winery accepts no liability for the theft, spoiling or any other damage caused to the product when it is left at an unattended delivery address.

(e) Te Mata Estate Winery is not liable for failure to deliver within a reasonable time where that failure has been due to causes beyond the control of Te Mata Estate Winery.

International Delivery

(a) All prices quoted are in New Zealand Dollars and include import tax/duties. Your wine is delivered to an export warehouse in Auckland, then forwarded via seafreight or airfreight to its destination, then by a local courier to your nominated address.
(b) The customer acknowledges that Te Mata Estate Winery's ability to deliver is dependent upon the delivery address provided, and the conditions and handling of a third party courier outside of our direct control. Tracking numbers can be supplied at the winery’s discretion but Te Mata Estate Winery is not made aware of, or directly responsible for every stage of international delivery.
(c) Delivery is deemed to have taken place once the product has been left at the delivery address. Instructions to leave wine unattended at the point of delivery is done so at the customer's risk. Te Mata Estate Winery accepts no liability for the theft, spoiling or any other damage caused to the product when it is left at an unattended delivery address.
(d) Te Mata Estate Winery is not liable for failure to deliver within a reasonable time where that failure has been due to causes beyond the control of Te Mata Estate Winery. Please contact sales@temata.co.nz if you have any queries regarding your order.
(e) Product(s) will be delivered by courier to the customer or the delivery address specified by the customer. Te Mata Estate Winery may, in its absolute discretion, refuse to deliver a product(s) to a customer's address or a delivery address specified by a customer.

Ordering Online

(a) Orders may be placed by using the online order form.

(b) The order form provides for a delivery address. Where a delivery address is not entered the product(s) shall be delivered to the default delivery address as indicated by the customer on its registration form (see delivery below).

(c) Te Mata Estate Winery may, in its absolute discretion, refuse to fulfil an order by a customer. Te Mata Estate Winery cannot be required to provide its reasons for doing so.

(d) Te Mata Estate will not supply in contravention of any distribution agreements in force.

(e) You may cancel or change your order any time before your goods have been dispatched from the winery. In order to cancel or change your order you must call us on 0800 TEMATA of fax us on 06 877 4397 or email us on wine@temata.co.nz

Ordering Offline

(a) Orders may be placed offline by either facsimile or free phone.

(b) Free phone orders can be made by calling 0800 83 6282.

(c) Facsimile orders can be made by faxing the form that accompanies one of Te Mata Estate's regular newsletters, or forwarded by Te Mata Estate Winery at the customer's request.

Title/Risk

Both title and risk in the product(s) shall pass to the customer once the product(s) is despatched from Te Mata Estate Winery.

Guarantee of Quality

(a) Te Mata Estate Winery guarantee the product(s) will be delivered within New Zealand in top quality and condition. Te Mata Estate Winery will endeavour to guarantee that International delivery is also made in top quality and condition. Where the customer is able to satisfy Te Mata Estate Winery that the delivered product(s) was not in top quality or condition at the time of delivery Te Mata Estate Winery agrees to replace the product(s) and/or refund the purchase price (subject to 14.(b) below).

(b) Where the customer is unsatisfied with the quality of the product(s) and require a replacement or refund, the customer must notify Te Mata Estate Winery as promptly as is practicable.